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Conditions of Use

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with an be bound by the following terms and conditions of use, which together with our privacy policy govern graham sweet studios relationship with you in relation to this website. The term "graham sweet studios"or "us"or "we" refers to the owner of the website whose business address is:

Graham Sweet

Unit 7, Gabalfa Workshops

Excelsior Industrial Estate

Clos Menter

Western Avenue CF14 3AY

 

Graham Sweet Studios is a trading name of Graham Sweet.

The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • Only Trade customers may purchace from this website.
  • Only persons aged 18 and over may order from this website. ·
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • ·This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Un-authorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). · You may not create a link to this website from another website or document without our prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, and Wales. Privacy Policy

Privacy

Please see our privacy notice here, which forms part of the terms and conditions of using our site.

GENERAL

Please note that our premises are not open to the public and therefore we are unable to process any orders or returns on site.

Dispatch times

Dispatch times will vary from product to product. Where multiple items are ordered, the longest dispatch time will apply to all items unless prearranged. Below is a guide to dispatch times. Please note that these are not set in stone, if your order is very urgent - or an exact delivery day is critical, please call the studio or click on live support to double check prior to ordering - We can normally squeeze urgent orders through :)

>Polystyrene balls - up to 290 mm diameter - normally available for same day dispatch ( if ordered before noon )
>Polystyrene balls - over 290 mm diameter - often available for same day dispatch ( if ordered before noon ), sometime a lead time of 2 to 3 days depending on stock
>Plain white snowflakes / stars / reindeer - up to 877 mm diameter - normally dispatched in 1 to 2 working days.
>Plain white snowflakes / stars / reindeer - over 877 mm diameter - normally dispatched in 1 to 3 days
>Glittered Snowflakes / stars / reindeer - normally dispatched in 2 to 4 working days.
>Glittered balls / baubles up to 390 mm diameter - normally dispatched in 2 to 3 working days.
>Glittered balls / baubles over 390 mm diameter - normally dispatched in 3 to 5 working days.
>Snowmen, penguins and other 3d Christmas props - normally dispatched in 5 to 6 working days.
>Clear plastic balls -Normally available for same day dispatch.
>Other clear plastic shapes, including santas, stars, boxes etc.. - Lead time TBC.. Please call prior to ordering.

In the unlightly event that we are unable to meet the above lead times, we will contact you to let you know the soonest we can dispatch.

If this is not acceptable, then we can issue a full refund and cancel the order.

Shipping times
In normal circumstances, all the couriers we use deliver when expected, however, please note that we can not guarantee delivery times, only to dispatch on time with the chosen delivery method.
The closes to guaranteeing a delivery time is with a dedicated door to door service which is charged by the mile.
Any delivery method may be subject to weather, traffic, and other unforeseen circumstances.

When you check out you will be presented with a range of delivery options - depending on the size of the items you have ordered.
The following shipping times are in addition to the dispatch times quoted above.

>Standard courier - small items - for snowflakes 380 mm and under - Royal mail special delivery - normally next working day - signature required.
>Standard Courier - Normally TNT - Next working day.
>Standard Courier Large - Parcelforce - 2 working days.
>Pallet delivery - Next working day.
>Door to door delivery - Priced by the mile - please call for more info,

Returns

We must be contacted prior to the return of any goods regardless of circumstances > If a product is defective we need to know within 3 days of receipt. We will replace any items that were delivered damaged free of charge.

We are TRADE ONLY - Our products are made to order, so we can not accept any returns unless the items are faulty, or not as described.

Canceling a paid order.

If you need to cancel an order, please phone the studio ASAP. If you have ordered out of normal working hours, please email the studio straight away.
Most of our products are manufactured to order, and work may begin on your order soon after it is placed.
Once you order has been produced, we are unable to cancel it.

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Graham Sweet Studios : 029 20 522 510