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Privacy and cookie Notice

Last updated 23/09/2020
This privacy policy sets out how Graham Sweet (Graham Sweet Studios, Us, We ) uses and protects any information that you give when you use this website. Graham sweet Studios is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, it will only be used in accordance with this privacy statement. This policy may change from time to time, so you should check this to ensure that you are happy with any changes.

Who are we?

This website is owned by Graham Sweet, trading as "Graham Sweet Studios" / "Poly Craft Supplies" / "Polystyrene Balls UK" / also referred to in this policy as "we" and "us".
Registered Address:
Unit 7 Clos Menter.
Excelsior Industrial Estate.
Tel: 029 20 522 510.
Email: [email protected]
VAT number: 135 9115 73

What personal information do we collect / hold

  • Information that you provide to when ordering or making and enquiry, such as your name, address, telephone number(s), email address, bank account and credit / debit card details.

  • Information about any enquiries you have made with us, or products you have purchased from us.

  • Your shop account login user name, password, and any other details you enter.

  • Information about any device you use to access our website(s), and how you use them. Including: device type, IP address, operating system, screen size, what pages you visit.

    We use Google analytics to monitor visitors to our website. This enables us to know how many visitors we get, how long they stay, where they are from, and what pages they visit. They also record things like your operating system, IP, and screen resolution - which helps us improve our website experience for customers. This information is gathered by and stored by Google, and accessible by us. For more information on how google uses this data please see here : https://policies.google.com/privacy?hl=en

  • We use tawk.to, who provide us with our online chat services. This service also collects your IP address and geographic collation. Should you choose to enter your name and email address into the chat window this will also be logged, along with any other information that you enter. PLEASE DO NOT ENTER ANY SENSITIVE INFORMATION - PAYMENT CARD INFORMATION ETC INTO A CHAT WINDOW. WE WILL NEVER ASK YOU FOR THIS OVER CHAT.
  • FACEBOOK Pixel. We use the “visitor event pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website. This allows user behavior to be tracked after landing on our website, after clicking on a facebook add. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. It also alows us to taget facebook ads at people that have visited our website. The data collected in this way is anonymous to us, so we do not see the personal data of individual users. However, this data is stored and processed by Facebook. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.

What do we do with the personal information we collect / hold?

  • Process and deliver your orders. (name, address etc..)

  • Take payment from you or give you a refund. ( card details )

  • Make our products and services available to you.

  • "Prevent fraud.

  • Market research.

  • For statistical analysis.

  • Record keeping and accounting.

  • Contact you about relevant products and services from us. ( when you order from us, enquire with us, or sign up to our online mailing list, we may from time to time send you marketing emails relevant you the products you have purchased from us or enquired about. If you would prefer not to have any marketing emails from us please email: [email protected] and we will add you to our do not send list. This will not affect transactional emails etc.. )

Who do we share it with?

We do not share you information with any third parties other than those needed to complete your orders, for our own marketing purposes, for our own record keeping and accounting purposes, or where required to by law.
When making a payment online - your details will be shared with Sage, and Barclays / PayPal (depending on your chosen option )
Our website, email and data hosts will have access to your data.
When we send your order to you, your information will be shared with the relevant delivery companies.
You information may be shared with a marketing company employed by us to carry out marketing on behalf of us.
Our online chat is provided by tawk.to and any information entered into a chat window is stored on their secure servers.
As mentioned above, information about your device etc will be shared with Google Analytics, and facebook.

The Legal basis for collecting and processing your data

The law on data protection & GDPR sets out a number of different reasons in which a company can collect and process your personal Data:
Consent: In some instances, we can collect and process your data with your consent. When you sign up to our mailing list, for example, you are giving us consent to send you marketing emails.
Contract: Sometimes, we will need your personal data to comply with our contractual obligations. For example, when you place an order with us, we will need to collect and process your contact details and address etc..
Legal obligation: In some situations, the processing of your personal data is necessary for you to comply with the law. This includes record keeping for tax purposes, and also law enforcement - For example, we may pass on details of individuals involved in criminal activity to law enforcement. .

Legitimate interest: In some instances, we process your data for our legitimate interests in ways that you would reasonably expect as part of the running of the business, and which have a minimal impact on your privacy, and does not materially impact your rights, freedom or interests. For example, we may use your purchase history to send you offers and updates. If you have purchased from us, or made enquiries with us, we may use your information to send you direct marketing that may be of interest to you - based upon your purchase or enquiry history.

Keeping you informed

We ( or a marketing company employed by us working on our behalf ) may from time to time contact you about products offers that may be relevant to you.
This may be by telephone, mail, email and SMS, using the details you provide. If you don*t want to be contacted product updated and news, or other marketing purposes, please email [email protected] and let us know. We can then update your details.

How to access and update your information.

Under the GDPR, you, in many circumstances have the right to access and/or update the personal information we hold on you. This is often referred to as a *Subject Access Request*. If we agree that we are obliged to provide the personal information to you, we will do so free of charge.
Before providing personal information to you we may ask for proof of identity and information about your interactions with us so we can locate your personal information, and ensure we are giving it to the right person.
If any of the personal information we hold about you is inaccurate or out of date, you can ask us to update it.
If you would like to access or update your data, please email [email protected] or call us on 029 20 522 510, or write to use at:
Data protection. Graham Sweet Studios. Unit 7 Clos Metner, Excelsior Ind est, Cardiff CF143AY.

Your right to stop or limit our processing of your data and your right to be forgotten.

  • You have the right to ask us to stop or limit the processing of your data by us. You also have the right to ask us to delete any personal data we hold on you that we are not required by law to keep records of.
    In Summary, you have the right to ask us to:
  • Show you what personal data we have of yours.
  • Update your personal details.
  • Stop, or change the way we send you marketing emails / calls / sms.
  • Delete your online store account.
  • Delete any personal data we hold on you that we are not required by law to keep records of.

If you would like more information on any of this, please email [email protected] or call us on 029 20 522 510, or write to use at:
Data protection. Graham Sweet Studios. Unit 7 Clos Metner, Excelsior Ind est, Cardiff CF143AY.

How long will we keep your information for?

We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


    We take security measures to safe guard the information we hold. These include:
  • Restricting access to the buildings where we hold information.
  • Ensuring any data that leaves these buildings is strongly encrypted.
  • Securing access to our website using *https* technology.
  • We do not process card payments online ourselves - this is all through sagepay. However, any card holder data we take over the phone is secured.


Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. "This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Googles behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.
By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above." Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We only use cookies that we feel are essential for the running of the website, and do not use cookies that track your internet use for advertising etc.
Please see below list of cookies used on this site.
For information on how to block / allow cookies please see : https://ico.org.uk/for-the-public/online/cookies/

Cookie Name



Google Analytics - Google Analytics uses this cookie name. Not exactly phone tapping -


Google Analytics - Google Analytics uses this cookie name. Not exactly phone tapping -


Google Analytics - Google Analytics uses this cookie name. Not exactly phone tapping -


Tawk.to live chat


Tawk.to live chat


Tawk.to live chat


Tawk.to live chat


Tawk.to live chat


Tawk.to live chat - statistics


Cookie warning panel


Used by the pinteres "pin this" button in our online store.


Used by the cookie banner




Used by our on line store to remember what is in your basket.


are used by mail-jet. This powers our newsletter signup form.



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Graham Sweet Studios

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Tel: +44 (0)29 20 522 510

E : [email protected]


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