Dispatch times will vary from product to product. Where multiple items are ordered, the longest dispatch time will apply to all items unless prearranged. Below is a guide to dispatch times. Please note that these are not set in stone; if your order is very urgent - or an exact delivery day is critical, please call the studio or click on live support to double-check prior to ordering - We can normally squeeze urgent orders through :)
In the unlikely event that we are unable to meet the above lead times, we will contact you to let you know the soonest we can dispatch. If this is not acceptable, then we can issue a full refund and cancel the order.
In normal circumstances, all the couriers we use deliver when expected, however, please note that we cannot guarantee delivery times, only to dispatch on time with the chosen delivery method. The closest to guaranteeing a delivery time is with a dedicated door-to-door service which is charged by the mile. Any delivery method may be subject to weather, traffic, and other unforeseen circumstances.
When you check out, you will be presented with a range of delivery options - depending on the size of the items you have ordered. The following shipping times are in addition to the dispatch times quoted above.
We must be contacted prior to the return of any goods regardless of circumstances. If a product is defective, we need to know within 3 days of receipt. We will replace any items that were delivered damaged free of charge.
We are TRADE ONLY - Our products are made to order, so we cannot accept any returns unless the items are faulty or not as described.
If you need to cancel an order, please phone the studio ASAP. If you have ordered out of normal working hours, please email the studio straight away. Most of our products are manufactured to order, and work may begin on your order soon after it is placed. Once your order has been produced, we are unable to cancel it.